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September 2027 · Kigali

Negotiation, Conflict Resolution & Mediation

3 Days of practical, facilitator-led professional training in Kigali, Rwanda — 27–29 Sep 2027. Certificate of completion awarded by the Global Leadership Institute.

Enrol & Pay → 💬 WhatsApp to Book
Dates27–29 Sep 2027
Duration3 Days
VenueKigali, Rwanda
InvestmentUSD 950KES 124,450 @ 131

Programme Objective

This programme is designed to align technology decisions with the outcomes the organisation is accountable for delivering. Over 3 days participants work through the practices that experienced practitioners actually use — not theory alone — and leave with methods, checklists and a personal action plan they can apply immediately on return to work.

Programme Benefits

For the organisation

  • Capability built in the people already accountable for the work, rather than bought in repeatedly
  • Consistent methods and shared vocabulary across the team, reducing rework and disagreement
  • Fewer costly errors in negotiation, conflict resolution & mediation through recognised professional practice
  • Evidence of staff development for regulators, funders, auditors and tender pre-qualification
  • A participant action plan the organisation can hold them to after the programme

For the individual

  • Practical competence that is immediately usable in the current role
  • A recognised GLI certificate that is verifiable and strengthens a professional profile
  • Confidence in the judgement calls the role requires, not just the procedures
  • A peer network from other organisations facing the same problems
  • Course materials and job aids to refer to long after the training ends

Who Should Attend

  • ICT officers, managers and systems staff
  • Digital transformation and project teams
  • Information security and data protection staff
  • Managers commissioning technology
  • Professionals preparing for the responsibilities covered by this programme

Comprehensive Course Outline

Delivered over 3 days through facilitation, worked examples, group exercises and case discussion drawn from Rwandan and regional organisations.

Day 1

  • Aligning technology decisions with organisational outcomes
  • Systems, data and the integration that carries the risk
  • Information security fundamentals and proportionate control

Day 2

  • Identity, access and the principle of least privilege
  • Cloud, infrastructure and the operating decisions behind them
  • Data protection obligations and records governance

Day 3

  • Digital transformation: process before platform
  • Managing vendors, contracts and technical dependency
  • Service management, support and continuity

Certification

Participants who complete the programme receive a Global Leadership Institute Certificate of Completion in Negotiation, Conflict Resolution & Mediation, issued in the participant's own name and verifiable through GLI. The Global Leadership Institute is NITA accredited and ISO 21001:2025 certified, and its certifications are recognised across the region. Participants seeking a full professional designation can progress to the related GLI certification programme.

Enrolment & Payment

How to enrol

  • Complete the registration form or contact us directly
  • Pay online by card below, or request an invoice for bank transfer
  • Joining instructions and venue details follow on confirmation
  • Groups of three or more: contact us first for the group rate

Fee: USD 950 (KES 124,450) per participant — covers tuition, materials, certificate, refreshments and lunch.

Pay online

Enter the participant email, then pay securely by card. A receipt is issued immediately.

Fee is USD 950, charged in Kenyan Shillings at KES 124,450 (rate: 1 USD = KES 131).

Prefer an invoice or bank transfer? Contact us and we will raise one for your finance office.

Frequently Asked Questions

Who should attend the Negotiation, Conflict Resolution & Mediation training?

This programme is designed for ict officers, managers and systems staff, digital transformation and project teams and others listed in the Who Should Attend section. No prior certification is required.

Where and when does it run?

It runs in Kigali, Rwanda on 27-29 Sep 2027 over 3 days. Venue details and joining instructions are sent on confirmation of payment.

What does the fee cover?

USD 950 (KES 124,450 at 1 USD = KES 131) per participant covers tuition, the full course materials pack, certificate of completion, and refreshments and lunch on each training day. Travel and accommodation are not included.

Is there a group discount?

Yes. Organisations enrolling three or more participants on the same programme receive a discount. Contact us before paying so the correct invoice is raised.

What certificate do participants receive?

A Global Leadership Institute certificate of completion, issued in the participant’s name and verifiable through GLI. GLI is NITA accredited and ISO 21001:2025 certified.

Can this be delivered in-house for our team?

Yes. Every calendar programme can be run in-house at your premises, tailored to your sector and systems, usually at lower cost per participant for groups above eight.

Need this for a whole team?

Every calendar programme can be delivered in-house at your premises, tailored to your sector, systems and cases.

In-House Training →