Build a world-class service culture that retains and delights customers — delivered in-person in Kigali, online or in-house across Rwanda and East Africa.
Service standards, professional communication, complaint handling and building loyalty.
CX frameworks, journey mapping, Voice of Customer and customer-centric culture.
De-escalation, complaint management systems and turning complaints into loyalty.
Call centre operations, quality monitoring, KPIs and coaching agents.
Culture transformation and embedding customer-centricity at every level.
Professional image, telephone etiquette and visitor management.
CRM strategy, tools and processes for managing customer data and loyalty.
Managing online reviews, social media service and omnichannel CX strategy.
World-class hospitality standards aligned to Rwanda's tourism and MICE sector.
NPS, CSAT, CES and building a measurement framework to drive CX improvement.
At your office in Kigali or anywhere in Rwanda.
Live virtual sessions via Zoom.
Public programs at our Kigali training venue.
Blend of online and in-person for distributed teams.
We deliver Customer Experience training in-house at your organisation — customised to your context and goals.