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🎓 Learning & Development  ·  Intermediate

Certified Soft Skills Trainer

Online Certification  ·  9 Week  ·  Globally Recognised  ·  (CSST)

✅ 2026 Edition 🎓 CPD Accredited 🌍 100+ Countries 📜 Digital + Physical Certificate 100% Online
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Executive Summary

Certified Soft Skills Trainer

Designed for today’s high-impact professionals, the Certified Soft Skills Trainer (CSST) delivers a rigorous Intermediate-level curriculum that equips participants with the knowledge, tools and frameworks needed to excel in instructional design, training delivery and learning management.

This 9 Week programme is structured around recognised instructional-design, quality-assurance and CPD standards, ensuring every graduate applies internationally validated methods to real-world challenges.

GLI’s CSST holders are recognised by leading organisations across Africa, the Gulf, Europe and the Americas as qualified, results-driven professionals. Whether you are advancing your current career or transitioning into new responsibilities, this certification provides the competitive edge you need in 2026 and beyond.

Programme Overview

Certification at a Glance

Certification
Certified Soft Skills Trainer
Acronym
CSST
Category
Learning & Development
Level
Intermediate
Duration
9 Week
Delivery Mode
100% Online
Assessment
Online Examination
Certificate
Digital + Physical
CPD Eligibility
CPD Accredited
Alumni Benefits
GLI Network Access
Self-Paced
USD 349
Live Virtual
USD 549
Target Audience

Who Should Enrol?

  • Trainers and Facilitators
  • Instructional and Curriculum Designers
  • Learning and Development Professionals
  • Academic and Education Administrators
Programme Inclusions

Everything Included in Your Enrolment

  • All study materials and study guide
  • Access to GLI online learning portal
  • Online examination and assessment
  • Digital certificate and digital badge
  • Physical certificate (shipped to you)
  • CPD credits for professional bodies
  • GLI alumni network membership
  • Facilitator and tutor support
  • Resource downloads and reference library
  • Automatic enrolment confirmation
Certification Benefits

Why This Certification Matters for Your Career

Career Advancement
Accelerate your career towards senior L&D, academic and learning-leadership roles
Professional Recognition
Credential aligned with recognised instructional-design, quality-assurance and CPD standards
Leadership Capability
Develop the strategic and operational skills to lead complex instructional design functions
Organisational Impact
Design and implement instructional design systems that drive performance and measurable results
Compliance Readiness
Master the standards, compliance and ethical governance central to instructional design
Global Employability
Qualify for instructional design roles across training providers, universities, corporates and education institutions worldwide
Competency Framework

Core Competencies You Will Develop

✦Soft Skills Competency Mapping
✦Emotional Intelligence Skills
✦Problem-Solving Skills
✦Relationship Skills
✦Decision-Making Skills
✦Behavioural Assessment
Course Curriculum

Programme Modules

The full programme, module by module.

Core CurriculumModules 1–20 · specific to Certified Soft Skills Trainer · module 20 is the capstone
1
Soft Skills Training Foundations
Facilitation technique: questions, silence and the room · Training needs analysis · Inclusive and accessible training · Evaluation of training effectiveness
2
Soft Skills Competency Mapping
Competency-based assessment · Co-delivery, contracting and the external trainer · How adults learn and what follows for a trainer · Delivering training online and in blended formats
3
Interpersonal Skills Training
Facilitation, training and public presentation skills · Blended and virtual delivery: choosing the right mode for each part · Digital, blended and low-bandwidth delivery · Cross-cultural and mixed-audience delivery
4
Self-Awareness Training
Reflective practice and self-awareness · Self-awareness and the leader's identity · Compliance training and culture: from awareness to behaviour · Training and awareness
5
Emotional Intelligence Skills
Emotional intelligence and the emotional climate of a team · Emotional intelligence for project managers · Emotional intelligence in service · Project data, performance analysis and delivery intelligence
6
Collaboration Skills
HR service delivery and case management · HR service delivery and functional maturity · Public administration, service delivery and citizen engagement · Balancing short-term delivery and long-term value
7
Adaptability Skills
Managing service delivery in health, education and technical settings · Continuous integration, delivery and deployment · Machine learning: training, evaluation and generalisation · Strategy execution: translation, initiatives and the delivery gap
8
Problem-Solving Skills
Debugging and problem solving · Root-cause analysis and problem solving · Creative problem-solving: divergence, ideation and mental blocks · Structured problem solving: issue trees and hypotheses
9
Workplace Behaviour
Workplace and social learning: shadowing, communities and on-the-job development · Action learning and workplace-based development · Behaviour change: why intention is not enough · Questioning, listening and the coach’s restraint
10
Professional Conduct
Assessment and feedback online · Troubleshooting and readiness · Measuring engagement and impact · Session and lesson planning
11
Relationship Skills
The coaching relationship · Ending the coaching relationship well · Learning transformation and modernisation · Digital learning strategy
12
Confidence and Self-Expression
Confidence, assertiveness and the inner critic · Writing learning objectives and outcomes · Curriculum and programme design · Sequencing, chunking and scaffolding
13
Conflict Behaviour Skills
E-learning authoring and development · Learning management systems (LMS) · Multimedia and video for learning · Microlearning and mobile learning
14
Decision-Making Skills
Evidence-based HR decision-making · Ethical decision-making under pressure · Values-based decision-making · Strategic decision-making under uncertainty
15
Creativity Skills
Dashboards and reporting · Learning data privacy and ethics · System selection and integration · Innovation in learning technology
16
Soft Skills Practice Design
Instructional design models: ADDIE, agile alternatives and when each fits · Assessment design for learning: testing what was meant to be learned · E-learning design: what changes when nobody is in the room · Content development and storyboarding: from design to build
17
Behavioural Assessment
Organisational maturity, assessment and improvement programmes · Security assessment, vulnerability management and remediation · Goal setting and behavioural change in coaching · Assessment that measures capability
18
Soft Skills Transfer
Leadership development: designing programmes that transfer · Managing emotions in session · Ending sessions and reviews · Intake and initial assessment
19
Soft Skills Training Evaluation
Evaluation design: attribution, comparison and honest claims · Evaluating training: from reaction to results · Root cause analysis frameworks in advisory work · Evaluating training and transfer to the job
20
Soft Skills Training Practicum
Market analysis and environmental scanning · Competitive analysis and differentiation · Market and customer analysis · Budget, ROI and feasibility analysis
Professional ElectivesModules 21–30 · common to all GLI certifications · broaden your professional range
21
Strategic Communication and Executive Presentation
Vision, purpose and translating direction into work · Audience-centred communication and message structure · Executive leadership: the board interface and enterprise stewardship · Persuasive structure: framing, evidence and the ask
22
Leadership and Team Effectiveness
Leadership identity, style and the limits of style · Leadership assessment, feedback and continuous self-review · What critical reasoning is and what it is not · Situational and adaptive leadership
23
Analytical Thinking and Evidence-Based Reasoning
Creativity and critical-thinking development · Analytical techniques and bias · Evidence-based improvement · Problem framing: symptoms, definition and scope
24
Professional Decision-Making
Managerial decision-making, bias and decision rights · Escalation and decision-making · Decision support: briefs, options and judgement under pressure · Decision frameworks: criteria, weighting and trade-offs
25
Negotiation, Influence and Stakeholder Management
Negotiation preparation: interests, options and the walk-away · Power, followership and organisational politics · Negotiation: preparation, interests and value creation · Concessions, anchoring and the shape of a bargain
26
Project and Execution Management
Proposals, bids and the business case · Project roles and the project manager · Developing the project business case · Planning, scheduling and personal workflow systems
27
Financial Literacy for Professionals
Financial reporting standards and their application · Financial management for the operating manager · Liquidity, funding and balance sheet management · Management accounting: costing, budgeting and decision support
28
Digital Skills, AI and Technology for Professionals
Digital workplace, collaboration and user support · Productivity, collaboration and workflow tools · Tools for interaction and collaboration · Working with data: quality, interpretation and honest presentation
29
Ethics, Governance and Professional Accountability
Ethical leadership: integrity, tolerated behaviour and moral courage · Ethics, conduct and speaking up · Business development risk, ethics and integrity · AI for managers: adoption, oversight and governance
30
Personal Effectiveness, Productivity and Career Growth
Emotional competence: awareness, regulation and expression · Self-awareness, strengths and the accuracy of self-image · Emotional intelligence and self-regulation · Priority: outcomes, importance and the urgency trap

Every module opens in the learning portal with its full lesson set, worked examples, further reading and video masterclasses. 30 modules · 150 lessons.

Learning Outcomes

What You Will Achieve

  • Establish a comprehensive understanding of Certified Soft Skills Trainer principles aligned with recognised instructional-design, quality-assurance and CPD standards
  • Apply evidence-based methods to improve instructional design, training delivery and learning management
  • Master instructional design and curriculum development and facilitation, delivery and learner engagement
  • Apply digital, blended and e-learning and assessment, evaluation and quality assurance in real-world settings
  • Lead risk management, quality and compliance relevant to your field
  • Design stakeholder engagement and professional communication strategies
  • Use data-driven decision-making and performance-measurement tools effectively
  • Apply internationally recognised best practice to advance your career in instructional design
Enrolment Process

How to Get Certified

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Step 1: Choose Your Certification
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Step 3: Study in the GLI Learning Portal
Work through 15 structured modules and 75 lessons at your own pace, with downloadable resources and expert-designed content — all inside the LMS.
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Step 4: Pass, Get Certified & Verified
Sit your final examination online, earn your certificate instantly, and receive a globally verifiable Certificate ID — plus GLI Alumni Network access.
🎓 Enrol & Study Online — Instant Access
Secure checkout · Instant LMS access · Globally verifiable certificate
Frequently Asked Questions

Common Questions

What is the CSST certification?

The Certified Soft Skills Trainer is a professional certification awarded by the Global Leadership Institute. It covers 20 core modules specific to Soft Skills Trainer, culminating in the capstone “Soft Skills Training Practicum”, plus 10 professional elective modules common to all GLI certifications. Candidates study through the online portal, submit the capstone project and sit a final examination; those who pass receive a verifiable certificate carrying a unique certificate ID.

Who should enrol in the CSST?

This certification is ideal for Trainers and Facilitators, Instructional and Curriculum Designers, Learning and Development Professionals and Academic and Education Administrators, and other professionals seeking to formalise their expertise in instructional design, training delivery and learning management with a globally recognised credential.

How long does the CSST certification take to complete?

The programme is structured over 9 Week and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CSST internationally recognised?

Yes. GLI certifications are recognised across 100+ countries and are aligned with recognised instructional-design, quality-assurance and CPD standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

What is the cost of the CSST certification?

The Certified Soft Skills Trainer is offered in two formats: Self-Paced at USD 349 and Live Virtual at USD 549. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CSST certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CSST?

The Certified Soft Skills Trainer is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CSST?

The Certified Soft Skills Trainer carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CSST while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CSST?

Graduates progress towards senior L&D, academic and learning-leadership roles. The CSST strengthens your expertise in instructional design, training delivery and learning management and positions you for advancement across training providers, universities, corporates and education institutions.

Graduate Voices

What Our Alumni Say

“

The curriculum was directly applicable to my daily work. I immediately applied what I learned and saw results within weeks of completing the programme.

Head of Learning
Private Sector
“

GLI's certification is the most practical professional programme I have attended. The international frameworks gave me credibility with my employer and clients.

L&D Manager
NGO Sector
“

I earned my CSST while working full-time. The self-paced format made it possible, and the quality of the content is genuinely world-class.

Lead Facilitator
Government
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