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👥 Human Resources  ·  Advanced

Certified Problem Solving Specialist

Online Certification  ·  12 Week  ·  Globally Recognised  ·  (CPSS3)

✅ 2026 Edition 🎓 CPD Accredited 🌍 100+ Countries 📜 Digital + Physical Certificate 100% Online
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Executive Summary

Certified Problem Solving Specialist

Designed for today’s high-impact professionals, the Certified Problem Solving Specialist (CPSS3) delivers a rigorous Advanced-level curriculum that equips participants with the knowledge, tools and frameworks needed to excel in human resource management, talent development and organisational effectiveness.

This 12 Week programme is structured around SHRM, CIPD and ILO Labour Standards, ensuring every graduate applies internationally validated methods to real-world challenges.

GLI’s CPSS3 holders are recognised by leading organisations across Africa, the Gulf, Europe and the Americas as qualified, results-driven professionals. Whether you are advancing your current career or transitioning into new responsibilities, this certification provides the competitive edge you need in 2026 and beyond.

Programme Overview

Certification at a Glance

Certification
Certified Problem Solving Specialist
Acronym
CPSS3
Category
Human Resources
Level
Advanced
Duration
12 Week
Delivery Mode
100% Online
Assessment
Online Examination
Certificate
Digital + Physical
CPD Eligibility
CPD Accredited
Alumni Benefits
GLI Network Access
Self-Paced
USD 449
Live Virtual
USD 649
Target Audience

Who Should Enrol?

  • HR Managers and Directors
  • HR Business Partners
  • Learning and Development Managers
  • Employee Relations and OD Specialists
Programme Inclusions

Everything Included in Your Enrolment

  • All study materials and study guide
  • Access to GLI online learning portal
  • Online examination and assessment
  • Digital certificate and digital badge
  • Physical certificate (shipped to you)
  • CPD credits for professional bodies
  • GLI alumni network membership
  • Facilitator and tutor support
  • Resource downloads and reference library
  • Automatic enrolment confirmation
Certification Benefits

Why This Certification Matters for Your Career

Career Advancement
Accelerate your career towards CHRO and senior people-management roles
Professional Recognition
Credential aligned with SHRM, CIPD and ILO Labour Standards
Leadership Capability
Develop the strategic and operational skills to lead complex human resource management functions
Organisational Impact
Design and implement human resource management systems that drive performance and measurable results
Compliance Readiness
Master the standards, compliance and ethical governance central to human resource management
Global Employability
Qualify for human resource management roles across multinationals, NGOs and international organisations worldwide
Competency Framework

Core Competencies You Will Develop

✦Advanced Problem-Solving Systems
✦Problem Interdependencies
✦Failure Pattern Analysis
✦Scenario-Based Problem Solving
✦Decision-Making Under Constraints
✦Problem Escalation Management
Course Curriculum

Programme Modules

The full programme, module by module.

Core CurriculumModules 1–20 · specific to Certified Problem Solving Specialist · module 20 is the capstone
1
Advanced Problem-Solving Systems
Defining the problem before solving it · Debugging and problem solving · Root-cause analysis and problem solving · Creative problem-solving: divergence, ideation and mental blocks
2
Complex Problem Diagnosis
Business analysis: from problem to strategic requirement · Personal organisation: capturing, deciding and reviewing · Personal decision-making and judgement under uncertainty · Professional ethics and personal integrity at work
3
Systems Thinking for Problems
Creative thinking: generating options worth choosing between · Design thinking: understanding the user before designing the answer · Critical thinking: evaluating arguments and evidence · Productivity and effectiveness measurement
4
Problem Interdependencies
Positive psychology practices: gratitude, optimism and strengths · Why practices lapse: obstacles, overcommitment and recovery · Adult learning theory (andragogy) · The learning and development profession
5
Root-Cause Verification
Root cause analysis frameworks in advisory work · Root cause analysis and preventing recurrence · Root-cause analysis techniques · Incident investigation and root cause
6
Diagnostic Data Analysis
Learning needs analysis (TNA) · Learning needs analysis: is training the answer at all? · Cognitive bias and distortion in professional analysis · Audience analysis: knowing who you are speaking to
7
Failure Pattern Analysis
E-learning authoring and development · Learning management systems (LMS) · Multimedia and video for learning · Microlearning and mobile learning
8
Constraint Identification
Blended and virtual delivery: choosing the right mode for each part · Learning platforms and technology: choosing and running the LMS · Evaluating training: from reaction to results · Working with subject-matter experts: turning expertise into instruction
9
Bottleneck Analysis
Bottleneck analysis and downtime management · Working across differences: culture, generation and working style · Learning as a professional: staying current and applying it · Fact, assumption and inference: knowing what you actually know
10
Scenario-Based Problem Solving
Boundaries, power and dual relationships · Client feedback and satisfaction · Stress, resilience and burnout prevention · Delivery and evaluation plan
11
Creative Solution Development
Creative technique: generation, association and getting unstuck · Professional documentation and presentation · Critical path and network diagrams · Time and cost control
12
Solution Feasibility Testing
Evaluating strategic options: suitability, acceptability and feasibility · Media and public communication · Yield and productivity modelling · Networking fundamentals and TCP/IP
13
Decision-Making Under Constraints
Ethical decision-making under pressure · Strategic decision-making under uncertainty · Evidence-based HR decision-making · Values-based decision-making
14
Corrective and Preventive Actions
Incident investigation and corrective action that holds · Corrective and preventive actions · Closed-loop feedback systems · Sustaining strategic customer focus
15
Cross-Functional Problem Solving
Cross-functional collaboration with product and service · Cross-functional service alignment · Cross-functional and matrix teams · Cross-functional collaboration
16
Problem Escalation Management
Running an effective board meeting: preparation, time and decision · Qualitative research: interviews, focus groups and what they can and cannot tell you · Communication and conflict patterns · Greenhouse gas accounting: scopes, boundaries and inventories
17
Sustaining Solutions
Professional report and presentation · Analytical thinking: decomposition, patterns and mental models · Systems thinking, feedback loops and second-order effects · Reasoning with data: statistics, metrics and misleading figures
18
Problem-Solving Governance
IT governance, compliance and data protection obligations · Professional writing and documentation · Presentation and public-speaking skills · Governance codes and comply-or-explain: using the code as a tool
19
Specialist Case Analysis
Leading across the enterprise: influence without line authority · Social protection: instruments, targeting and delivery systems · Building a finance career and professional development · Crisis, resilience and contingency planning
20
Advanced Problem-Solving Practicum
Professional writing and briefings · Crisis and reputation communication · Implementation and delivery · Business continuity and operational resilience
Professional ElectivesModules 21–30 · common to all GLI certifications · broaden your professional range
21
Strategic Communication and Executive Presentation
Vision, purpose and translating direction into work · Audience-centred communication and message structure · Executive leadership: the board interface and enterprise stewardship · Persuasive structure: framing, evidence and the ask
22
Leadership and Team Effectiveness
Leadership identity, style and the limits of style · Leadership assessment, feedback and continuous self-review · What critical reasoning is and what it is not · Situational and adaptive leadership
23
Analytical Thinking and Evidence-Based Reasoning
Creativity and critical-thinking development · Analytical techniques and bias · Evidence-based improvement · Problem framing: symptoms, definition and scope
24
Professional Decision-Making
Managerial decision-making, bias and decision rights · Escalation and decision-making · Decision support: briefs, options and judgement under pressure · Decision frameworks: criteria, weighting and trade-offs
25
Negotiation, Influence and Stakeholder Management
Negotiation preparation: interests, options and the walk-away · Power, followership and organisational politics · Negotiation: preparation, interests and value creation · Concessions, anchoring and the shape of a bargain
26
Project and Execution Management
Proposals, bids and the business case · Project roles and the project manager · Developing the project business case · Planning, scheduling and personal workflow systems
27
Financial Literacy for Professionals
Financial reporting standards and their application · Financial management for the operating manager · Liquidity, funding and balance sheet management · Management accounting: costing, budgeting and decision support
28
Digital Skills, AI and Technology for Professionals
Digital workplace, collaboration and user support · Productivity, collaboration and workflow tools · Tools for interaction and collaboration · Working with data: quality, interpretation and honest presentation
29
Ethics, Governance and Professional Accountability
Ethical leadership: integrity, tolerated behaviour and moral courage · Ethics, conduct and speaking up · Business development risk, ethics and integrity · AI for managers: adoption, oversight and governance
30
Personal Effectiveness, Productivity and Career Growth
Emotional competence: awareness, regulation and expression · Self-awareness, strengths and the accuracy of self-image · Emotional intelligence and self-regulation · Priority: outcomes, importance and the urgency trap

Every module opens in the learning portal with its full lesson set, worked examples, further reading and video masterclasses. 30 modules · 150 lessons.

Learning Outcomes

What You Will Achieve

  • Establish a comprehensive understanding of Certified Problem Solving Specialist principles aligned with SHRM, CIPD and ILO Labour Standards
  • Apply evidence-based methods to improve human resource management, talent development and organisational effectiveness
  • Master talent acquisition, resourcing and onboarding and learning, development and talent management
  • Apply performance, reward and employee relations and hr strategy, analytics and workforce planning in real-world settings
  • Lead risk management, quality and compliance relevant to your field
  • Design stakeholder engagement and professional communication strategies
  • Use data-driven decision-making and performance-measurement tools effectively
  • Apply internationally recognised best practice to advance your career in human resource management
Enrolment Process

How to Get Certified

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Step 3: Study in the GLI Learning Portal
Work through 15 structured modules and 75 lessons at your own pace, with downloadable resources and expert-designed content — all inside the LMS.
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Sit your final examination online, earn your certificate instantly, and receive a globally verifiable Certificate ID — plus GLI Alumni Network access.
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Frequently Asked Questions

Common Questions

What is the CPSS3 certification?

The Certified Problem Solving Specialist is a professional certification awarded by the Global Leadership Institute. It covers 20 core modules specific to Problem Solving Specialist, culminating in the capstone “Advanced Problem-Solving Practicum”, plus 10 professional elective modules common to all GLI certifications. Candidates study through the online portal, submit the capstone project and sit a final examination; those who pass receive a verifiable certificate carrying a unique certificate ID.

Who should enrol in the CPSS3?

This certification is ideal for HR Managers and Directors, HR Business Partners, Learning and Development Managers and Employee Relations and OD Specialists, and other professionals seeking to formalise their expertise in human resource management, talent development and organisational effectiveness with a globally recognised credential.

How long does the CPSS3 certification take to complete?

The programme is structured over 12 Week and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CPSS3 internationally recognised?

Yes. GLI certifications are recognised across 100+ countries and are aligned with SHRM, CIPD and ILO Labour Standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

What is the cost of the CPSS3 certification?

The Certified Problem Solving Specialist is offered in two formats: Self-Paced at USD 449 and Live Virtual at USD 649. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CPSS3 certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CPSS3?

The Certified Problem Solving Specialist is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CPSS3?

The Certified Problem Solving Specialist carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CPSS3 while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CPSS3?

Graduates progress towards CHRO and senior people-management roles. The CPSS3 strengthens your expertise in human resource management, talent development and organisational effectiveness and positions you for advancement across multinationals, NGOs and international organisations.

Graduate Voices

What Our Alumni Say

“

The curriculum was directly applicable to my daily work. I immediately applied what I learned and saw results within weeks of completing the programme.

HR Director
Private Sector
“

GLI's certification is the most practical professional programme I have attended. The international frameworks gave me credibility with my employer and clients.

People Manager
NGO Sector
“

I earned my CPSS3 while working full-time. The self-paced format made it possible, and the quality of the content is genuinely world-class.

Talent Lead
Government
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