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👥 Human Resources  ·  Advanced

Certified Problem Solving Professional

Online Certification  ·  12 Week  ·  Globally Recognised  ·  (CPRSP)

✅ 2026 Edition 🎓 CPD Accredited 🌍 100+ Countries 📜 Digital + Physical Certificate 100% Online
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Executive Summary

Certified Problem Solving Professional

Designed for today’s high-impact professionals, the Certified Problem Solving Professional (CPRSP) delivers a rigorous Advanced-level curriculum that equips participants with the knowledge, tools and frameworks needed to excel in human resource management, talent development and organisational effectiveness.

This 12 Week programme is structured around SHRM, CIPD and ILO Labour Standards, ensuring every graduate applies internationally validated methods to real-world challenges.

GLI’s CPRSP holders are recognised by leading organisations across Africa, the Gulf, Europe and the Americas as qualified, results-driven professionals. Whether you are advancing your current career or transitioning into new responsibilities, this certification provides the competitive edge you need in 2026 and beyond.

Programme Overview

Certification at a Glance

Certification
Certified Problem Solving Professional
Acronym
CPRSP
Category
Human Resources
Level
Advanced
Duration
12 Week
Delivery Mode
100% Online
Assessment
Online Examination
Certificate
Digital + Physical
CPD Eligibility
CPD Accredited
Alumni Benefits
GLI Network Access
Self-Paced
USD 449
Live Virtual
USD 649
Target Audience

Who Should Enrol?

  • HR Managers and Directors
  • HR Business Partners
  • Learning and Development Managers
  • Employee Relations and OD Specialists
Programme Inclusions

Everything Included in Your Enrolment

  • All study materials and study guide
  • Access to GLI online learning portal
  • Online examination and assessment
  • Digital certificate and digital badge
  • Physical certificate (shipped to you)
  • CPD credits for professional bodies
  • GLI alumni network membership
  • Facilitator and tutor support
  • Resource downloads and reference library
  • Automatic enrolment confirmation
Certification Benefits

Why This Certification Matters for Your Career

Career Advancement
Accelerate your career towards CHRO and senior people-management roles
Professional Recognition
Credential aligned with SHRM, CIPD and ILO Labour Standards
Leadership Capability
Develop the strategic and operational skills to lead complex human resource management functions
Organisational Impact
Design and implement human resource management systems that drive performance and measurable results
Compliance Readiness
Master the standards, compliance and ethical governance central to human resource management
Global Employability
Qualify for human resource management roles across multinationals, NGOs and international organisations worldwide
Competency Framework

Core Competencies You Will Develop

✦Problem Recognition
✦Cause-and-Effect Thinking
✦Data-Based Diagnosis
✦Alternative Evaluation
✦Risk-Based Problem Solving
✦Corrective Action
Course Curriculum

Programme Modules

The full programme, module by module.

Core CurriculumModules 1–20 · specific to Certified Problem Solving Professional · module 20 is the capstone
1
Problem-Solving Foundations
Debugging and problem solving · Root-cause analysis and problem solving · Creative problem-solving: divergence, ideation and mental blocks · Structured problem solving: issue trees and hypotheses
2
Problem Recognition
Recognition and motivation in everyday management · The policy cycle: from problem to implementation · Discovery: understanding the problem before proposing · Business analysis: from problem to strategic requirement
3
Problem Statement Development
Defining the problem before solving it · Board effectiveness and evaluation · Building a personal HR development plan · Personal protective equipment (PPE)
4
Current-State Analysis
Learning as a professional: staying current and applying it · Needs analysis and audience assessment · Feasibility, cost and quality analysis · Learning needs analysis (TNA)
5
Cause-and-Effect Thinking
Cause, correlation and competing explanations · Creative thinking: generating options worth choosing between · Design thinking: understanding the user before designing the answer · Critical thinking: evaluating arguments and evidence
6
Root-Cause Analysis
Root cause analysis and corrective action · Root cause analysis frameworks in advisory work · Root cause analysis and preventing recurrence · Root-cause analysis techniques
7
Problem Trees and Logic Trees
Learning cultures and the learning organisation · Equity, diversity and inclusive education · Learning transformation and modernisation · Digital learning strategy
8
Data-Based Diagnosis
Organisational diagnosis: finding what is actually wrong · People data, HR analytics and evidence-based practice · Data-informed and evidence-based decisions · Data engineering: models, pipelines and the quality problem
9
Hypothesis Testing
Testing strategy: what to test and at which level · Assessment design for learning: testing what was meant to be learned · E-learning authoring and development · Learning management systems (LMS)
10
Solution Generation
Working across differences: culture, generation and working style · E-learning design: what changes when nobody is in the room · Blended and virtual delivery: choosing the right mode for each part · Learning platforms and technology: choosing and running the LMS
11
Alternative Evaluation
Evaluation design: attribution, comparison and honest claims · Managing your own career and development · Receiving feedback and criticism well · Fact, assumption and inference: knowing what you actually know
12
Decision Criteria
Decision criteria and structured choice · Tables, charts and presenting data in documents · Active listening and attending · Questioning and reflection skills
13
Solution Prioritisation
Workplace and organisational contexts · Professional writing and reports · Psychoeducation and public communication · Boundaries and self-care
14
Risk-Based Problem Solving
Kanban and flow-based delivery · Choosing the right delivery approach · Communication planning and management · Managing expectations and influence
15
Implementation Planning
Demand planning, forecasting and the distortion of signals · Professional presentation and pitching · Negotiation with clients and partners · Media and public communication
16
Solution Testing
Facilitation, training and public presentation skills · Negotiation with buyers, suppliers and financiers · Managing growth, risk and resilience · Yield, productivity and profitability metrics
17
Corrective Action
Incident investigation and corrective action that holds · Compliance risk assessment, monitoring and corrective action · Closed-loop feedback systems · Sustaining strategic customer focus
18
Preventive Problem Solving
Negotiation and closing techniques · Operational efficiency and channel management · Negotiation and influencing · Professional and persuasive communication
19
Problem-Solving Performance Review
Performance management that is worth the time it takes · Performance management that people use · Substantive and analytical procedures · Storytelling and narrative
20
Integrated Problem-Solving Project
Partnerships, alliances and channel development · Running an effective board meeting: preparation, time and decision · Qualitative research: interviews, focus groups and what they can and cannot tell you · Communication and conflict patterns
Professional ElectivesModules 21–30 · common to all GLI certifications · broaden your professional range
21
Strategic Communication and Executive Presentation
Vision, purpose and translating direction into work · Audience-centred communication and message structure · Executive leadership: the board interface and enterprise stewardship · Persuasive structure: framing, evidence and the ask
22
Leadership and Team Effectiveness
Leadership identity, style and the limits of style · Leadership assessment, feedback and continuous self-review · What critical reasoning is and what it is not · Situational and adaptive leadership
23
Analytical Thinking and Evidence-Based Reasoning
Creativity and critical-thinking development · Analytical techniques and bias · Evidence-based improvement · Problem framing: symptoms, definition and scope
24
Professional Decision-Making
Managerial decision-making, bias and decision rights · Escalation and decision-making · Decision support: briefs, options and judgement under pressure · Decision frameworks: criteria, weighting and trade-offs
25
Negotiation, Influence and Stakeholder Management
Negotiation preparation: interests, options and the walk-away · Power, followership and organisational politics · Negotiation: preparation, interests and value creation · Concessions, anchoring and the shape of a bargain
26
Project and Execution Management
Proposals, bids and the business case · Project roles and the project manager · Developing the project business case · Planning, scheduling and personal workflow systems
27
Financial Literacy for Professionals
Financial reporting standards and their application · Financial management for the operating manager · Liquidity, funding and balance sheet management · Management accounting: costing, budgeting and decision support
28
Digital Skills, AI and Technology for Professionals
Digital workplace, collaboration and user support · Productivity, collaboration and workflow tools · Tools for interaction and collaboration · Working with data: quality, interpretation and honest presentation
29
Ethics, Governance and Professional Accountability
Ethical leadership: integrity, tolerated behaviour and moral courage · Ethics, conduct and speaking up · Business development risk, ethics and integrity · AI for managers: adoption, oversight and governance
30
Personal Effectiveness, Productivity and Career Growth
Emotional competence: awareness, regulation and expression · Self-awareness, strengths and the accuracy of self-image · Emotional intelligence and self-regulation · Priority: outcomes, importance and the urgency trap

Every module opens in the learning portal with its full lesson set, worked examples, further reading and video masterclasses. 30 modules · 150 lessons.

Learning Outcomes

What You Will Achieve

  • Establish a comprehensive understanding of Certified Problem Solving Professional principles aligned with SHRM, CIPD and ILO Labour Standards
  • Apply evidence-based methods to improve human resource management, talent development and organisational effectiveness
  • Master talent acquisition, resourcing and onboarding and learning, development and talent management
  • Apply performance, reward and employee relations and hr strategy, analytics and workforce planning in real-world settings
  • Lead risk management, quality and compliance relevant to your field
  • Design stakeholder engagement and professional communication strategies
  • Use data-driven decision-making and performance-measurement tools effectively
  • Apply internationally recognised best practice to advance your career in human resource management
Enrolment Process

How to Get Certified

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Step 3: Study in the GLI Learning Portal
Work through 15 structured modules and 75 lessons at your own pace, with downloadable resources and expert-designed content — all inside the LMS.
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Step 4: Pass, Get Certified & Verified
Sit your final examination online, earn your certificate instantly, and receive a globally verifiable Certificate ID — plus GLI Alumni Network access.
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Secure checkout · Instant LMS access · Globally verifiable certificate
Frequently Asked Questions

Common Questions

What is the CPRSP certification?

The Certified Problem Solving Professional is a professional certification awarded by the Global Leadership Institute. It covers 20 core modules specific to Problem Solving Professional, culminating in the capstone “Integrated Problem-Solving Project”, plus 10 professional elective modules common to all GLI certifications. Candidates study through the online portal, submit the capstone project and sit a final examination; those who pass receive a verifiable certificate carrying a unique certificate ID.

Who should enrol in the CPRSP?

This certification is ideal for HR Managers and Directors, HR Business Partners, Learning and Development Managers and Employee Relations and OD Specialists, and other professionals seeking to formalise their expertise in human resource management, talent development and organisational effectiveness with a globally recognised credential.

How long does the CPRSP certification take to complete?

The programme is structured over 12 Week and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CPRSP internationally recognised?

Yes. GLI certifications are recognised across 100+ countries and are aligned with SHRM, CIPD and ILO Labour Standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

What is the cost of the CPRSP certification?

The Certified Problem Solving Professional is offered in two formats: Self-Paced at USD 449 and Live Virtual at USD 649. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CPRSP certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CPRSP?

The Certified Problem Solving Professional is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CPRSP?

The Certified Problem Solving Professional carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CPRSP while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CPRSP?

Graduates progress towards CHRO and senior people-management roles. The CPRSP strengthens your expertise in human resource management, talent development and organisational effectiveness and positions you for advancement across multinationals, NGOs and international organisations.

Graduate Voices

What Our Alumni Say

“

The curriculum was directly applicable to my daily work. I immediately applied what I learned and saw results within weeks of completing the programme.

HR Director
Private Sector
“

GLI's certification is the most practical professional programme I have attended. The international frameworks gave me credibility with my employer and clients.

People Manager
NGO Sector
“

I earned my CPRSP while working full-time. The self-paced format made it possible, and the quality of the content is genuinely world-class.

Talent Lead
Government
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