How long does this certification take?

The programme takes 12 Week and can be completed self-paced or with live virtual sessions.

Is this certification globally recognised?

Yes. GLI certifications carry CPD credits and are internationally recognised.

What level is this certification?

This is a Expert / Executive Level certification.

Email info@leadership.rw, WhatsApp +250 788 000 000, or fill in the enrolment form on this page.

What is included in the fee?

All study materials, study guide, examination, digital certificate and badge. Live option adds tutor sessions and priority support.

Certified Banking Technology and Core Systems Expert (CTCH) | Online Certification

Executive Summary

Certified Banking Technology and Core Systems Expert

Designed for today’s high-impact professionals, the Certified Banking Technology and Core Systems Expert (CTCH) delivers a rigorous Executive-level curriculum that equips participants with the knowledge, tools and frameworks needed to excel in banking operations, credit, payments and financial services.

This 12 Week programme is structured around Basel, central-bank regulations and recognised banking and AML standards, ensuring every graduate applies internationally validated methods to real-world challenges.

GLI’s CTCH holders are recognised by leading organisations across Africa, the Gulf, Europe and the Americas as qualified, results-driven professionals. Whether you are advancing your current career or transitioning into new responsibilities, this certification provides the competitive edge you need in 2026 and beyond.

Programme Overview

Certification at a Glance

Certification

Certified Banking Technology and Core Systems Expert

Acronym

CTCH

Who Should Enrol?

Bank Officers and Tellers
Credit and Loan Officers
Banking Operations Staff
Relationship and Branch Managers

Programme Inclusions

Everything Included in Your Enrolment

All study materials and study guide
Access to GLI online learning portal
Online examination and assessment
Digital certificate and digital badge
Physical certificate (shipped to you)
CPD credits for professional bodies
GLI alumni network membership
Facilitator and tutor support
Resource downloads and reference library
Automatic enrolment confirmation

Certification Benefits

Why This Certification Matters for Your Career

Career Advancement

Accelerate your career towards senior banking operations, credit and branch leadership roles

Professional Recognition

Credential aligned with Basel, central-bank regulations and recognised banking and AML standards

Leadership Capability

Develop the strategic and operational skills to lead complex banking operations functions

Organisational Impact

Design and implement banking operations systems that drive performance and measurable results

Compliance Readiness

Master the standards, compliance and ethical governance central to banking operations

Global Employability

Qualify for banking operations roles across commercial banks, microfinance institutions and financial-services firms worldwide

Competency Framework

Core Competencies You Will Develop

✦Banking Technology Architecture

✦Account Processing Engines

✦Payments Integration

✦Core System Data Architecture

✦System Performance Monitoring

✦Banking Platform Integration

Course Curriculum

Programme Modules

The full programme, module by module.

Core CurriculumModules 1–20 · specific to Certified Banking Technology and Core Systems Expert · module 20 is the capstone

1

Banking Technology Architecture

Managing technology assets, vendors and technical debt · Digital financial services, mobile money and agent networks · Digital channels and channel migration · Digital, mobile and internet banking

2

Core Banking System Architecture

Digital transformation in banking · Data-driven and personalised banking · Agile delivery in banking · Clearing, settlement and correspondent banking

3

Core Banking Modules

Cross-border payments and correspondent banking · Relationship banking and cross-selling · Financial inclusion, agent banking and microfinance delivery · Islamic banking principles and contracts

4

Account Processing Engines

Account opening, customer due diligence and onboarding · The payment processing lifecycle end to end · Operational resilience, outages and contingency processing · Retail fraud and scam prevention

5

Loan Management Systems

Credit assessment and lending decisions · Central banking, monetary policy and supervision · Banking relationships and structures · Development banking principles

6

Deposit Processing Systems

Deposits, funding and customer money · Deposit products, pricing and interest margin · Team leadership in technology · IT governance: who decides what about technology, and how

7

Payments Integration

Systems architecture: components, integration and coupling · Payments, clearing and settlement in retail banking · Cross-border payments and remittances · Real-time and instant payments

8

Core Banking APIs

Technology selection and deployment · Vendor and technology management · Equipment and technology · Security technology selection and operation

9

Banking Middleware

Retail, merchandising and category growth · Digital extension and e-advisory · Scaling digital solutions · Digital and market transformation

10

Core System Data Architecture

Digital business development and social selling · Digital service and self-service: designing for completion, not deflection · Digital forensics and evidence · Digital financial services

11

Banking System Security

Collateral, security and documentation · Collateral and security · Card and data security (PCI DSS) · Payment security: tokenisation, authentication and card data

12

Core Banking Availability

Measuring equipment effectiveness: availability, performance, quality · Digital leadership and business transformation · Managing distributed and digital teams · Professional and digital publishing practice

13

System Performance Monitoring

Building an M&E system: data flows, roles and the reporting calendar · Social performance and outreach · Reading bank financial statements and performance · Loan administration, servicing and monitoring

14

Banking Technology Disaster Recovery

Post-disaster recovery: from relief to rebuilding better · Loan portfolio management, arrears and recovery · Continuity, disaster recovery and recovery objectives · Resilience: recovery, adaptability and sustainable performance

15

Core System Upgrades

The bank balance sheet and how banks make money · Financial inclusion and the evolving customer · Innovation and fintech collaboration · Managing resistance and reskilling

16

Banking Platform Integration

Reconciliation of nostro/vostro · Financial crime: anti-money laundering and know-your-customer · Microfinance, SACCOs and inclusive finance · Industry and business risk

17

Legacy Core Modernisation

Legacy systems and technical debt: what to modernise, when and how · Leadership continuity, legacy and handover · Legacy modernisation · Enterprise architecture and legacy modernisation

18

Core Banking Testing

Stress testing credit portfolios · Clearing, settlement and settlement risk · Reconciliation, breaks and suspense control · Exceptions, returns, refunds and chargebacks

19

Banking Technology Operating Models

Banking business models and the balance sheet that carries them · Digital operating model: how the organisation works once it is digital · Credit scoring and models · Expected credit loss models

20

Core Banking Transformation Project

Digital transformation and technology adoption in practice · Accessibility and inclusion · Omnichannel and channel management · Touchpoint and channel design

Professional ElectivesModules 21–30 · common to all GLI certifications · broaden your professional range

21

Strategic Communication and Executive Presentation

Vision, purpose and translating direction into work · Audience-centred communication and message structure · Executive leadership: the board interface and enterprise stewardship · Persuasive structure: framing, evidence and the ask

22

Leadership and Team Effectiveness

Leadership identity, style and the limits of style · Leadership assessment, feedback and continuous self-review · What critical reasoning is and what it is not · Situational and adaptive leadership

23

Analytical Thinking and Evidence-Based Reasoning

Creativity and critical-thinking development · Analytical techniques and bias · Evidence-based improvement · Problem framing: symptoms, definition and scope

24

Professional Decision-Making

Managerial decision-making, bias and decision rights · Escalation and decision-making · Decision support: briefs, options and judgement under pressure · Decision frameworks: criteria, weighting and trade-offs

25

Negotiation, Influence and Stakeholder Management

Negotiation preparation: interests, options and the walk-away · Power, followership and organisational politics · Negotiation: preparation, interests and value creation · Concessions, anchoring and the shape of a bargain

26

Project and Execution Management

Proposals, bids and the business case · Project roles and the project manager · Developing the project business case · Planning, scheduling and personal workflow systems

27

Financial Literacy for Professionals

Financial reporting standards and their application · Financial management for the operating manager · Liquidity, funding and balance sheet management · Management accounting: costing, budgeting and decision support

28

Digital Skills, AI and Technology for Professionals

Digital workplace, collaboration and user support · Productivity, collaboration and workflow tools · Tools for interaction and collaboration · Working with data: quality, interpretation and honest presentation

29

Ethics, Governance and Professional Accountability

Ethical leadership: integrity, tolerated behaviour and moral courage · Ethics, conduct and speaking up · Business development risk, ethics and integrity · AI for managers: adoption, oversight and governance

30

Personal Effectiveness, Productivity and Career Growth

Emotional competence: awareness, regulation and expression · Self-awareness, strengths and the accuracy of self-image · Emotional intelligence and self-regulation · Priority: outcomes, importance and the urgency trap

Every module opens in the learning portal with its full lesson set, worked examples, further reading and video masterclasses. 30 modules · 150 lessons.

Learning Outcomes

What You Will Achieve

Establish a comprehensive understanding of Certified Banking Technology and Core Systems Expert principles aligned with Basel, central-bank regulations and recognised banking and AML standards
Apply evidence-based methods to improve banking operations, credit, payments and financial services
Master retail, corporate and digital banking operations and credit, lending and loan administration
Apply payments, settlements and transaction processing and risk, compliance, aml and financial crime in real-world settings
Lead risk management, quality and compliance relevant to your field
Design stakeholder engagement and professional communication strategies
Use data-driven decision-making and performance-measurement tools effectively
Apply internationally recognised best practice to advance your career in banking operations

Enrolment Process

How to Get Certified

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Step 1: Choose Your Certification

You are viewing Certified Banking Technology and Core Systems Expert — one of GLI's 1,990+ globally recognised professional certifications.

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Step 2: Enrol & Pay Online — Instantly

Click Enrol & Study Online to register and pay securely via Paystack, Visa, Mastercard, M-Pesa or bank transfer. Access is granted the moment payment is confirmed.

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Step 3: Study in the GLI Learning Portal

Work through 15 structured modules and 75 lessons at your own pace, with downloadable resources and expert-designed content — all inside the LMS.

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Step 4: Pass, Get Certified & Verified

Sit your final examination online, earn your certificate instantly, and receive a globally verifiable Certificate ID — plus GLI Alumni Network access.

🎓 Enrol & Study Online — Instant Access

Secure checkout · Instant LMS access · Globally verifiable certificate

Frequently Asked Questions

Common Questions

What is the CTCH certification?

The Certified Banking Technology and Core Systems Expert (CTCH) is a Executive-level professional certification awarded by the Global Leadership Institute (GLI). It is designed to equip professionals in banking operations, credit, payments and financial services with practical skills, internationally recognised frameworks, and the credentials needed to advance their careers.

Who should enrol in the CTCH?

This certification is ideal for Bank Officers and Tellers, Credit and Loan Officers, Banking Operations Staff and Relationship and Branch Managers, and other professionals seeking to formalise their expertise in banking operations, credit, payments and financial services with a globally recognised credential.

How long does the CTCH certification take to complete?

The programme is structured over 12 Week and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CTCH internationally recognised?

Yes. GLI certifications are recognised across 100+ countries and are aligned with Basel, central-bank regulations and recognised banking and AML standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

What is the cost of the CTCH certification?

The Certified Banking Technology and Core Systems Expert is offered in two formats: Self-Paced at USD 399 and Live Virtual at USD 599. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CTCH certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CTCH?

The Certified Banking Technology and Core Systems Expert is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CTCH?

The Certified Banking Technology and Core Systems Expert carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CTCH while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CTCH?

Graduates progress towards senior banking operations, credit and branch leadership roles. The CTCH strengthens your expertise in banking operations, credit, payments and financial services and positions you for advancement across commercial banks, microfinance institutions and financial-services firms.

Graduate Voices

What Our Alumni Say

“

The curriculum was directly applicable to my daily work. I immediately applied what I learned and saw results within weeks of completing the programme.

Branch Manager

Private Sector

“

GLI's certification is the most practical professional programme I have attended. The international frameworks gave me credibility with my employer and clients.

Credit Manager

NGO Sector

“

I earned my CTCH while working full-time. The self-paced format made it possible, and the quality of the content is genuinely world-class.

Banking Operations Lead

Government

Certified Banking Technology and Core Systems Expert

Certified Banking Technology and Core Systems Expert

Certification at a Glance

Who Should Enrol?

Everything Included in Your Enrolment

Why This Certification Matters for Your Career

Core Competencies You Will Develop

Programme Modules

What You Will Achieve

How to Get Certified

Common Questions

What Our Alumni Say

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